Lowe's Home Improvement

Emily Smith 3 months ago

Im a truck driver and deliver to this location. One of the friendliest and cleanest stores I deliver to. Fast and on top of their game. They will have you in and out with no worries. The outside of the store and loading docks are even clean and easy to maneuver. You can tell they take pride in the store which means they care about the products and customers also. I wish more stores would take notes and model themselves in the manner this store does. If there were more stars id give more!!!

Porsha Williams 4 months ago

I ordered a washer and dryer totaling a little over $1600. I paid for the expedited shipping and to have them installed. Since then my order has been rescheduled 3 times. I contacted the delivery company they use and they said to contact Lowe’s. I’ve been calling Lowe’s for days with no response. I love Lowe’s but this is very unprofessional!

Scott Roakes 5 months ago

Avoid this store. It’s better to drive a few extra miles and go to either Northport Lowes or Home Depot. Customer service people are rude and pretty much useless, and while you may get a text saying your order is ready you will still be waiting a while when you check in because they don’t start getting your order ready until you get there.If you have something delivered and you get a text saying it’s been delivered but you can’t find it then you just made a donation to Lowes, because they are not going to help you or get your money back. They’ll just tell you that there’s nothing they can do about it.

Abby Clements 5 months ago

Lowe’s use to be one of my favorite places to shop.it has gotten to where I just have to leave my items at checkout and go somewhere else because can’t get checked out. There will be 20 people trying to check out at self checkout and 2 or 3 registers working and the employees want check out no one. There can be as many as 3 employees just standing around and when you lay your items down and say I’ll go somewhere else they just laugh as they don’t care. What kinda business is this? This is the store on Baxter drive in Tuscaloosa Alabama. They always have employees standing around talking to one another or texting on their phones but none want to help you and it’s been getting worse in the past year. I would have to travel to the one in Northport Alabama which is way across town or just run down to Ace hardware or Home Depot. I wish someone would help with this matter. There is no since paying that many people to stand around and not help customers. As I’m an older female I should not have to load lumber or concrete myself. I even pulled under the pick area and had customers come and help me before they went in the store. This past Saturday my husband and I went there for a few item

Abigail Martin 6 months ago

Our dishwasher broke on Thursday 3/12/26. We went to Lowe's to get a new dishwasher. I had advised my husband to order online as they had 1-day delivery, but he wanted to go to Lowe's to see the dishwasher in person and support brick and mortar businesses. We went to Lowe's on Sunday 3/15/26 to pick out a dishwasher we liked and have it delivered and installed. We did the entire choosing and committing process, and then RIGHT before the employee ran our card, she said "Oh, we won't be able to deliver and install this for like a week, okay?". Strike one, not telling us about the delay until we were ready to pay felt like a devious pressure tactic, but we agreed. They had told us that the people who would be delivering it would call us within three days, but they didn't. They didn't call us for an entire week. Strike two. We finally called Lowe's to ask what was going on on Sunday 3/22/26, and they said they had the dishwasher in stock, but they used an outside company to deliver who was backed up. They put us in touch with that company, who said they wouldn't be able to deliver the dishwasher until Monday 3/30/2026. Strike three. We were angry having to go without a dishwasher f